Testimonials & Reviews

Rick and Kim Cordwell

5/7/20

I purchased a Gabriel Pave’ Diamond Fan Necklace from Jacqueline’s Fine Jewelry last evening during their Facebook live sale. It was beautiful on camera but even more so in person. This is not our first purchase with this store. My husband recently purchased a beautiful set of rings to celebrate our 25th Anniversary. Harri worked with my husband to pick out a loose diamond and had it set in a stunning Gabriel ring with matching bands. I could not be happier with the choices made for me. From the moment they opened their doors in Morgantown and we visited their store, my husband and I felt like family. The selection and quality of their jewelry as well as the personal attention they give to their customers is rare in today’s climate. Stunning variety of jewelry and wonderful owners and customer service reps!

Mary

11/22/19

I had a ring designed and made from diamonds of my mothers rings. It turned out beautiful. Everyone was very helpful, very pleasant and were very interested in my story about the ring I waned made.

Aaryn Hare-Taylor

9/11/19

I just wanted to say how pleased I am with your staff! They were beyond wonderful. I went in to have 2 watch bands sized and they were polite and professional. I browsed your amazing collection of jewelry and watches which is absolutely stunning and impressive! Harri helped me and walked me through all the pieces and brands. After talking for a while I told her I always wanted a big girl watch...and she was able to find a big girl watch just for me! I can’t tell you how sweet and patient she is. You are very lucky to have such great staff! I will be back. We all know that in today’s world customer service is very important and at times it seems you can’t find that true dedicated passion. Well I was pleased to find this gem of a store. Thank you so much, Harri! I’m wearing my new beloved right now. All my best to you!

Anna-Kate Bean

3/11/19

I took my ring in for a resize, which they said would take a little more than a week. Six days later, I found out I was having a surprise engagement party, so I went in hoping there was a chance it was done. It wasn't, but they called their other location and finished it up, then drove it all the way to Morgantown so that I could have my ring for the party. I really appreciated the care, and the ring fits perfectly!

Rachel Ware

July 17, 2020

My wife just had a wedding set custom made for me at Jacqueline's and it is perfect. I found a ring on Etsy and I really liked the concept of it, but wanted a higher quality. Jacqueline's did not disappoint and it fits perfectly. 10/10 would recommend!

Joe Shane

July 6, 2020

Purchased my wife's engagement ring here with a lot of help from the attentive staff. Came back with her to pick out wedding bands. Very easy experience with minimal stress.

Gregory Katchmark

January 3, 2020

I recently purchased an engagement ring from Jacqueline's and it turned out amazing! They have a very knowledgeable and professional staff. Everyone here was so helpful and patient with me throughout the process, especially Mary. They had the ring done within a few days and it fit her perfectly. I am so glad I came here instead of going to Kay's or one of the other chain jewelry stores. We will definitely be going back there to get our wedding bands and for other purchases in the future.

James Haught

December 15, 2019

I stopped in looking for a watch band for a Spinnaker dive watch. The selection was fantastic and the salespeople were excellent, from their demeanor and speech to their appearance and presence. I was pleasantly surprised when they offered to swap the band out on my watch for me once I had made my selection. While this was being done another salesperson walked me through their selection of watches and gave me a little education on types, mechanisms, nomenclature, etc. I spent very little money overall but was treated exceptionally well and was sent on my way with my new watch band installed, and my old one riding along in a velvet bag. In my opinion, a textbook example of PERFECT customer service and salesmanship. I will be returning in the future, without a doubt.

Charly S.

02/26/20

I had a ring sized here and it looks amazing. It was my first time in this location and everyone was very nice and professional. I really like their jewelry...READ MORE

Lurine F.

05/05/16

Nice people over priced jewelry:( I hate that I can't say a lot more about this particular store as they were very very helpful when I entered about three...READ MORE

Susi Q.

04/27/17

The ladies that I worked with were so helpful! I needed an engagement ring resized (to one of the smallest sizes possible) and they did this 2X in the span...READ MORE